Community Guidelines

💫 1. How we treat each other

Every interaction on Scoutcast should reflect these principles:

👤 2. Your profile and your look

Your profile is your professional identity on Scoutcast. Keep it true:

What a profile should carry

• Your real name, with the name you are known by if it differs — never someone else’s
• A real, recent profile photo that shows your face clearly, or your business’s own logo on a business account
• Accurate roles and categories that reflect the work you actually do
• Honest experience, credits and rates

Your look (talent)

• Every row in Your look — eyes, hair, build, height, playing age, features, your own words — is optional. Fill in what is true today; a row you fill in shows on your page and people can find you by it
• Playing age is the range you can honestly play, set by you. It is not your date of birth, which stays private
• The eye beside a row hides it from your page and from search. A medical or health word is searchable only if you say yes to that yourself, and deleting the words takes that yes back
• Scoutcast does not ask for race, ethnicity or skin tone and has no filter for them. If you describe your heritage in your own words, you are choosing to make it public

Scoutcast does not verify anyone’s identity or credentials. Treat every profile as a starting point, and check for yourself before you hire or travel.

📸 3. Content

Everything you put on Scoutcast — portfolio items, Wall posts, gig listings, messages, voice notes, files on a job — must meet these standards:

Acceptable content

• Professional portfolio work (photos, video, audio, documents)
• Behind-the-scenes material from productions you were part of
• Genuine availability, services and casting advertisements on the Wall
• Genuine work opportunities on Gigs
• Professional achievements and milestones

Minors in professional content

An agency, production company or photographer may show a minor in lawful, professional work — a campaign, a production still, an agency book — only with written parental or guardian consent, in line with child-performance law where the work was made, and never with the child’s contact details or location. The full rule is in the Terms of Service, Section 4.3. A minor can never hold an account.

How content is checked

• Every image you upload is scanned automatically. An image the scan flags as unsafe is removed on the spot and you are told afterwards (except where it may show a child in a sexual way: then the file is kept as evidence, the matter is reported and you are not told); an image it cannot judge is held until a person looks at it. You can appeal (Section 11)
• A video clip is judged by its cover frame only. Its footage is not scanned, so clips depend on you and on reports
• The words of a Wall post are checked against a short list of threatening terms; a post that fails is refused. The app runs the same check on a message before it is sent
• People can report any profile, post, gig or message from inside the app, and block anyone

📣 4. The Wall

The Wall is an advertising board, not a social feed. A post is a short, honest advertisement: you are available, you offer a service, you are casting. It runs for a set time on the one Wall you chose and then comes down.

• Advertise yourself or your own business. A business advertises from its own account. Accounts that pool their posts to multiply one business’s reach may be treated as one business, or removed (Terms, Section 5.4)
• Use your own photos and clips. Everything on a post must be your own upload. A showreel may be linked from an outside site
• Say what it is. A casting post says what it is casting and whether it pays. An availability post says what you do and where. A clip’s cover frame must fairly show what the clip is
• Agencies posting people: everyone in the post must have agreed to be posted and be 18 or older. The app asks you to confirm this and refuses the post otherwise
• Respect the brake. Your plan sets how many posts you may make a month and how many may be live at once; there is an hourly limit on every plan. Working around it with extra accounts is a breach
• No bait. No post that exists to collect contact details, to sell a course on “getting cast”, or to send people off the Platform to pay a fee

💬 5. Messaging

Professional communication builds professional relationships:

Etiquette

• Introduce yourself and say why you are writing
• Be clear and specific about the work, the dates and the money
• Respect response times — not everyone can reply at once
• Accept “no” gracefully and move on
• Keep it professional. Voice notes are for work too

Not allowed

• Unsolicited romantic or sexual advances
• Repeated contact after being ignored or blocked
• Demanding personal contact information
• Sharing private conversations publicly
• Aggressive, threatening, or abusive language
• Mass promotional messages

A message you sent can be deleted for everyone within an hour. After that it stays with the person you sent it to, so write what you would say in a room. Blocking someone ends the conversation on both sides.

💼 6. Gigs

Gigs is the work board. A listing is a real piece of work; an application is a real offer to do it.

Posting a gig

• A clear description of the role and what is expected
• Pay stated honestly: paid (with the rate or range), unpaid or time-for-portfolio, deferred (with the conditions), and what expenses are covered
• Real dates and a real area. The exact address is shown only to the person you book
• A lawful brief. A genuine creative requirement of the role or campaign is fine; screening people out for any other reason is not (Terms, Section 5.3)
• Safe working conditions

Applying and booking

• Apply only if you can do the job on the dates. Your note and self-tape go to the poster only
• When a poster books you, Scoutcast keeps a record of what you agreed — price, terms, address, dates — for the two of you, and seats you on the job. Scoutcast holds no money and is not a party to the deal
• A gig that closes without a booking declines its open applications and tells the applicants
• A gig shared as a link shows strangers only its public card — title, role, area, dates, pay — never the poster or the address

👥 7. Crew and Projects

When you work with other Scoutcast members, on a job run through Projects or off it:

Before the job

• Agree compensation, rights and expectations in writing — Papers and the contract templates are there for this
• Be transparent about your experience level
• Confirm availability before committing; answer a hold when it is due
• Ask questions if anything is unclear

During the job

• Tap Got it when a call sheet reaches you; the office is counting on it
• Arrive on time and prepared. If you are running late, say so in the app — it goes to the person who manages your line and nobody else
• Keep the job’s rooms and files to the job. What is shared there is confidential to the people on it
• If you add someone who does not use Scoutcast — a location owner, a driver — tell them their name and number are held on Scoutcast to send them their call time, and take them off the job when they are no longer needed

After the job

• Deliver what you agreed
• Pay crew promptly, as agreed
• Get permission before sharing someone else’s work or a production’s material
• A wrapped job counts as a completed project on the portfolios of the people on it. That is a count, not a rating; ratings and reviews are not switched on

🛡️ 8. Safety

Your safety comes first. Scoutcast does not vet anyone, so:

Meeting in person

• Check the person or company before you meet
• Meet in public, professional locations first
• Tell someone you trust where you are going and when
• Trust your instincts — if something feels wrong, leave

Protecting your information

• Don’t publish your home address. Studios and agencies list an address because they are public places; a person needs no more than a city
• Be careful with financial information; a paper you send carries a link that anyone holding it can open
• Keep early conversations in Scoutcast messaging
• Never send money to someone you have not verified

On set

• You have the right to a safe working environment
• Never feel pressured to perform unsafe actions
• Report harassment or unsafe conditions at once
• Know your rights as a crew member or performer where you work

©️ 9. Intellectual property

Respect creative rights and protect your own work:

Your content

• You keep ownership of what you create and share
• By posting, you give Scoutcast a licence to store and display it on the Platform, including through our content network (Terms, Section 6.1)
• Public photos and clips are public: anyone with a file’s address can open it. Watermark work you do not want copied

Others’ content

• Always credit collaborators and creators
• Don’t post work that isn’t yours without clear permission
• Don’t claim others’ work as your own
• Respect NDAs and production confidentiality agreements

Reporting copyright issues

If you believe your copyrighted work has been used without permission, contact us at legal@scoutcast.app with:

• A description of the copyrighted work
• A link to the infringing content on Scoutcast
• Proof of your ownership
• Your contact information

🚨 10. Reporting and enforcement

Help us keep Scoutcast safe by reporting what breaks these guidelines:

How to report

• In the app: use Report on any profile, post, gig or message, and Block to end contact
• Email: support@scoutcast.app for anything the report button cannot carry
• Emergency: contact local authorities for immediate danger

What happens when you report

1. Your report reaches our administrator at once. We act on reports of objectionable content and abusive behaviour within 24 hours of receiving them: content that breaks our Terms is removed, and the account responsible is suspended or removed. Reports of harm to a person, unlawful content and anything involving a minor come first; all other reports are handled as soon as reasonably possible
2. We investigate and gather what we need. If the reported post or gig is deleted while your report is open, its files are kept as evidence until the report is resolved, for at most 30 days
3. We take action in line with these guidelines
4. You may be contacted for more information
5. Your identity as a reporter is never shown to the person you reported

Enforcement actions

⚖️ 11. Appeals

If you believe enforcement action was taken in error, or an automatic removal was wrong:

1. Email legal@scoutcast.app within 14 days of the action
2. Include your account email and explain why you believe the decision was incorrect
3. Provide any supporting evidence
4. A person reviews every appeal, as soon as reasonably possible
5. You will receive a final decision by email

📝 12. Updates to these guidelines

These Community Guidelines may be updated to address new situations or improve clarity. When we make significant changes:

• The “Last Updated” date at the top is revised
• Where the change matters to how you use Scoutcast, the app tells you, as it does for the Terms
• Continued use of Scoutcast after an update means you accept it
• Previous versions are available on request