1. Acceptance of Terms

By accessing or using Scoutcast (“the Platform,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and Scoutcast (PTY) LTD, a South African company (Registration Number: 2026/040587/07).

On iOS, Apple’s Licensed Application End User License Agreement also applies to the app itself; where the two conflict about the software licence, Apple’s terms govern.

By creating an account, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into this agreement
• All information you provide is accurate and truthful
• You will comply with all applicable laws and regulations
• You have read and understood our Privacy Policy

2. Platform Description

Scoutcast is a professional network and marketplace for the creative and production industries, open worldwide, connecting people such as:

• Talent: Actors, models, presenters, voice artists, musicians
• Crew: Camera operators, lighting technicians, sound engineers, makeup artists, hair stylists
• Creative professionals: Directors, DPs, editors, photographers, designers
• Service providers: Locations, vehicles, equipment rental, props, studios
• Agencies: Talent agencies, model management, casting agencies
• Influencers and content creators

What Scoutcast IS:

• Scout: a directory to discover and connect with industry professionals, searchable by role, place, words and — for talent — look
• The Atlas: our list of places — our own, open place data we are licensed to use, and, for places it does not have yet, places members add (Section 6.5)
• Portfolio: a hosting and showcase service for your work
• The Wall: a board for short advertisements — availability, services, castings — that run for a set time
• Gigs: a board where work is posted, applied for and booked
• Messaging, crew and project rooms: a communication and collaboration tool
• Projects and Papers: a scheduling, call-sheet and project-management system, and a quote and invoice tool

What Scoutcast IS NOT:

• An employer or employment agency
• A talent agency or booking agent
• A payment processor or escrow service
• A guarantor of work quality, payment, or job outcomes
• A party to contracts between users
• Responsible for disputes, agreements, or transactions between users
• A verification service: we do not check anyone’s identity, credentials or references, and no profile should be read as vetted by us

Ratings and reviews are not switched on. Nothing on a profile is a rating by us or by other users; the “projects completed” number is a count built from jobs run through Projects, not a score

3. User Accounts & Registration

3.1 Account Creation

To use Scoutcast, you must create an account by providing accurate, complete, and current information. You agree to:

• Provide your real name and accurate contact information. Your real name shows on your profile; you may add the name you are known by professionally alongside it
• Provide your true date of birth (you must be 18+)
• Create a secure password and maintain its confidentiality
• Notify us immediately of any unauthorized access to your account
• Take responsibility for all activities under your account

3.2 Account Security

You are solely responsible for maintaining the security of your account. Scoutcast is not liable for losses resulting from unauthorized use of your account, whether with or without your knowledge.

3.3 One Account Per Person

You may only create and maintain ONE personal account. Creating multiple accounts (duplicate profiles, fake accounts, impersonation accounts) is prohibited and grounds for immediate termination.

4. Age Requirements & Verification

4.1 Minimum Age

You must be at least 18 years of age to create an account or use Scoutcast. By checking the age confirmation box during registration, you explicitly confirm that you are 18 years or older.

4.2 Age Verification

• Scoutcast may request additional age verification at any time
• Providing false age information is grounds for immediate permanent ban
• We reserve the right to terminate accounts where we suspect underage use
• Suspected underage accounts may be reported to authorities

4.3 Content Depicting Minors

Scoutcast recognises that minors may appear in legitimate professional content across the creative industries — including production stills, agency showreels, photojournalism, commercial campaigns, and film/TV productions. Content uploaded to Scoutcast may depict minors only where ALL of the following conditions are met:

• The content is professional in nature (e.g., production work, agency portfolios, editorial photography, news/documentary coverage)
• The uploader holds all necessary legal consents from the minor’s parent or legal guardian
• The content complies with all applicable child protection and child performance laws in the relevant jurisdiction (including the South African Children’s Act, US Coogan Law, UK child performance licensing, or equivalent)
• The content does not include the minor’s personal contact information, location, or any data that could be used to identify or contact them directly
• The content is not exploitative, sexualised, or harmful in any way

4.4 Agency-Specific Requirements

If you register as an Agency (talent agency, model management, casting agency):

• All agency account holders must be 18 years or older. A minor may not hold a Scoutcast account. A listing of a person is for adults only and needs an adult birth year: a minor may not be listed. An agency may show a minor it represents only in lawful professional content under Section 4.3, under the agency’s responsibility
• Agencies may include professional portfolio content depicting minors they represent, provided they comply with Section 4.3 above
• Agencies are responsible for holding and maintaining written parental/guardian consent for any minor whose likeness appears in uploaded content
• Agencies must comply with all applicable child performance and labour laws in their jurisdiction
• Agencies assume full liability for the lawfulness and appropriateness of all content they upload
• Violations of content standards result in immediate account suspension and potential legal action

5. User Conduct & Prohibited Activities

5.1 You Agree To:

• Provide accurate and truthful information in your profile
• Treat other users with respect and professionalism
• Negotiate terms, rates, and contracts directly with other users
• Meet in safe, public locations for initial meetings
• Verify credentials and references of other users independently
• Report inappropriate behavior, scams, or policy violations promptly
• Use the Platform only for lawful purposes
• Respect intellectual property rights of others

5.2 Prohibited Activities — You Agree NOT To:

• Provide false age, identity, or credential information
• Upload content depicting minors except as permitted under Section 4.3 (professional content with appropriate consents)
• Upload any exploitative, sexualised, or unlawful content depicting minors
• Post illegal, defamatory, obscene, or sexually explicit content
• Harass, threaten, stalk, or abuse other users
• Discriminate unfairly against another user on the grounds of race, gender, religion, nationality, disability, sexual orientation, or any other ground listed in the Promotion of Equality and Prevention of Unfair Discrimination Act (PEPUDA). Stating a genuine creative requirement in a casting brief is not unfair discrimination — see Section 5.3
• Engage in spam, advertising, or unsolicited commercial messages
• Impersonate others or create fake/duplicate profiles
• Use automated systems (bots, scrapers) without written permission
• Attempt to gain unauthorized access to the Platform or user accounts
• Collect or harvest user data without permission
• Post malware, viruses, or harmful code
• Engage in fraud, scams, or illegal transactions
• Violate any applicable local, national, or international laws

5.3 Appearance and Heritage

Talent may fill in Your look — eye colour, hair, build, height, playing age, features — and describe themselves in their own words, including their heritage. Every row is optional. A row you fill in shows on your page and lets people searching for a look like yours find you; the eye beside each row hides it from your page and from search. If you mention your heritage, you are choosing to make it public; the Privacy Policy (Section 2.4) explains how we handle it, and how a medical word is searchable only if you switch it on

Scout can filter by gender, which is shown on your profile (choose “Prefer not to say” if you would rather not give it), and by the look rows people chose to show. Scoutcast does not ask for race, ethnicity or skin tone, and does not offer filters that sort people by them.

Any creative requirement you state in a brief is your responsibility, and it must be lawful: a genuine requirement of the role, the character or the campaign, never a way to screen people out of work for any other reason.

You are responsible for the lawfulness of your own casting decisions under PEPUDA and any equivalent law where you work. Scoutcast provides the tool; the decision, and the justification for it, is yours.

5.4 One Business, One Account

Advertising for a business must be posted from that business’s own account. Accounts that work together to multiply one business’s reach may be treated as one business, with their share of the Wall counted as one, or removed.

5.5 The Wall — what a post may carry

The Wall is a paid advertising board, not a feed. A post is an honest advertisement for you, your services, your availability or your casting. When you post:

• Photos and clips must be your own uploads to Scoutcast: a post may carry up to 3 photos on Free, up to 6 items with clips totalling 2 minutes on Creator, and up to 10 items with clips totalling 3 minutes on Professional. Clips are MP4, compressed on your phone. A showreel may be added as a link to an outside site
• Clips never autoplay and never loop; a reader taps to play. A clip’s cover frame must fairly represent the clip
• Your plan sets how many posts you may make a month, how many may be live at once, and how long each runs (Section 8.1). There is an hourly brake on every plan to keep the Wall free of spam
• You may delete a post at any time. Its photos and clips are removed from our storage within about 10 minutes and from our content network within a minute after that — unless the post has an open report against it, in which case the files are kept as evidence until the report is resolved, for at most 30 days
• Deleting a post, or having it taken down, does not give back an included post or a bought one

6. Content Ownership & License

6.1 Your Content

You retain full ownership of all content you post on Scoutcast (photos, videos, text, portfolio items, posts). However, by uploading content, you grant Scoutcast:

• A worldwide, non-exclusive, royalty-free license to display your content on the Platform
• The right to store, reproduce, and distribute your content as necessary to provide the service — including serving your public photos and clips through our content network (media.scoutcast.app), where a file’s address can be opened by anyone who has it, as with any public web image
• We do not use your content in our own marketing without asking you first
• The right to create derivative works (thumbnails, compressed versions) for technical purposes

6.2 Content Responsibility

You are solely responsible for all content you post. You represent and warrant that:

• You own or have the necessary rights, licenses, and permissions for all content you upload
• Your content does not violate intellectual property rights of any third party
• Your content complies with all applicable laws and these Terms
• All individuals featured in your content have consented (or had lawful consent given on their behalf) to being featured, and any content depicting minors complies with Section 4.3

6.3 Content Removal

Scoutcast reserves the right to remove any content that:

• Violates these Terms or our Community Guidelines
• Infringes intellectual property rights
• Features minors in a manner that does not comply with Section 4.3
• Is flagged by multiple users as inappropriate
• Poses legal, safety, or reputation risks

When a Wall post or a gig is removed — by you or by us — its files are released from storage and our content network as described in Section 5.5. A portfolio item you remove comes off your page and out of search at once, and its file is deleted from storage within a day; until then, anyone who already holds its address can still open it. If a report against any item is open, its files are kept as evidence until the report is resolved, for at most 30 days; a report concerning a child’s safety keeps them until the matter is closed.

6.4 Copyright Infringement

Scoutcast respects intellectual property rights. If you believe your copyrighted work has been used without permission, contact us at legal@scoutcast.app with:

• Description of the copyrighted work
• URL of the infringing content
• Your contact information and proof of ownership
• A statement of good faith belief that use is not authorized

6.5 The Atlas — places you add

Scoutcast keeps its own list of places: the Atlas. It is built from our own place list, from open place data we are licensed to use (place names and points from GeoNames, geonames.org, licensed CC BY 4.0), and, for places it does not have yet, from members. When the area you live or work in is not in it, you can add it: you type its name (“St James”), pick the town it is part of, and tap Add. An area you save as your home on your profile that is not in the Atlas is sent to us in the same way. Until we have checked it, nobody else can find it or pick it in the Atlas. A later release will let you add spots — a barn, a beach, a studio — with practical notes; this section covers those too, from the day they open

A place is a fact about the world, not a work you made, and the Atlas is only useful if it stays whole. So for what you add to the Atlas — a place or spot’s name, other names it goes by, the town or area it belongs to, its point on our map grid, its kind, and any practical notes and corrections — the rule is different from Section 6.1:

• You give Scoutcast a licence that does not end. It is perpetual, irrevocable, worldwide and royalty-free; non-exclusive (you keep every right you have to use the same facts elsewhere); and we may pass it on (it is sublicensable and transferable). It lets us and whoever we pass it to use, store, copy, correct, rename, merge, combine with other data, publish, show in the app and on the website, and build on what you added, in any form, for any purpose connected with the Atlas or the Platform, now or in future — including publishing, licensing or selling the Atlas itself.
• It passes with the Atlas. This licence is given to Scoutcast and to anyone who later acquires the Atlas or the Platform from us, in whole or in part. If Scoutcast, the Platform or the Atlas is sold or transferred, the licence goes with it to the new owner; we may cede or sublicense it without telling you or asking you again.
• It stays when you go. Deleting your account takes your name off what you added (Section 12.2); the entry itself stays, under this licence
• No credit line, no veto. You consent to us doing the following with anything you add to the Atlas, now or later, and you agree not to assert any moral right against it: showing it without naming you; renaming, correcting, shortening, translating, merging it with other entries, or removing it. Where your country’s law does not let you give this up, it applies as far as it allows.
• From your own knowledge only. Add places you know: where you live, where you have worked. Do not copy place data from a map, database or website whose licence limits how it may be reused (for example OpenStreetMap, or Google or Apple maps), and never paste in lists of places from anywhere. We never load OpenStreetMap, Google or Apple map data into the Atlas, and you may not bring it in through us
• Nothing private. A place name is public once we approve it. Never add a street address, a person’s name, a single home or farm, or anything confidential as a place. We do not accept an entry that looks like an address, a street, or a single home or farm, and we remove any entry that names a person or one household. An area is an area, not your home: we put it on the map ourselves, never from your address — see the Privacy Policy, Section 2.1
• True and lawful. You confirm that what you add is accurate as far as you know, that you are free to give this licence, and that it breaks no law and nobody’s rights. Sections 6.2 and 11 apply to what you add.

We may decline, change or remove any Atlas entry at any time, and we decide what the Atlas shows. When spots open, a spot’s exact address will be held privately and shown only to the people a booking needs; the Privacy Policy will set this out before they open.

7. Content Moderation & Community Standards

7.1 Content Review

Images you upload are scanned automatically. Profile photos, portfolio items, Wall photos and clip covers, gig listings, chat and project attachments, files on a job’s shelf and self-tapes are checked by a vision model run by Cloudflare (Workers AI). If an image is flagged as unsafe, the file is removed automatically, the item it was attached to is removed or cancelled, and you are notified afterwards — except where the image is flagged as possibly showing a child in a sexual way: then you are not told, the file is kept as evidence and the matter is reported. No person reviews the image before it is removed. An image the model cannot judge is held out of view until a person looks at it

Video is judged by its cover frame only. A clip’s footage is not scanned; its cover frame is. Clips otherwise rely on user reporting

Words are checked. The words of a Wall post are checked automatically against a short list of threatening terms, and a post that fails is refused on the spot. The app runs the same check on a message before it is sent

We also use user reporting tools and manual review. Scoutcast may remove any content that breaches these Terms or the Community Guidelines.

7.2 Reporting, blocking and enforcement

Scoutcast has no tolerance for objectionable content or abusive users. You can report any profile, post, gig or message from inside the app, and you can block any user at any time. Every report goes straight to our administrator. We act on reports of objectionable content and abusive behaviour within 24 hours of receiving them: content that breaks these Terms is removed, and the account responsible is suspended or removed. Reports of harm to a person, unlawful content and anything involving a minor come first. All other reports are handled as soon as reasonably possible. Scoutcast is a small team; “within 24 hours” is our commitment to act, not a promise that every investigation is finished in that time. Your identity as a reporter is never shown to the person you reported. A report stays on record after either account is deleted, with the link to the deleted account removed

7.3 Appeals Process

If your content is removed — automatically or by us — or your account is suspended, you may appeal within 14 days by emailing legal@scoutcast.app with:

• Your account email
• Reason for appeal
• Any supporting evidence

A person reviews every appeal, as soon as reasonably possible. Final decisions are at Scoutcast’s discretion, and nothing in this section limits your rights under the Consumer Protection Act or POPIA.

8. Subscription Tiers & Payments

8.1 Subscription Plans

Scoutcast has three tiers. The numbers below are the ones the app and the database both enforce

• Free — R0: A full profile and a portfolio of up to 10 images. Scout search reaches your home province; Gigs reach your whole country; you can see the Wall for your home province. Unlimited crew connections, unlimited projects and project invites, and up to 2 concurrent gig listings. No Wall posts are included; you can buy one when you need it (Section 8.1.1) and post it to the Wall for your home province, with up to 3 photos.
• Creator — R149 per month: Scout search reaches your whole country; Gigs reach the world; you can see the Wall for your whole country. 6 Wall posts a month, each live for 14 days, on any Wall in your country, each with up to 6 photos and clips (clips totalling 2 minutes). Up to 6 concurrent gig listings. Ranked above Free accounts in the same area.
• Professional — R299 per month: Scout, Gigs and the Wall reach the world. 14 Wall posts a month, each live for 30 days, on any Wall in the world, each with up to 10 photos and clips (clips totalling 3 minutes). Unlimited concurrent gig listings. Priority placement in search results within each area.

A post goes on the one Wall you choose, and people see it if that Wall is one their own plan lets them see.

Reasonable hourly limits on posting apply to every plan, to keep the Wall free of spam.

Search itself is free. Including natural-language (“semantic”) search. A paid tier buys reach and placement — being found — never the right to search

8.1.1 Extra Wall Posts (once-off purchase)

• Every plan can buy extra Wall posts, as many as you need. Each one is the same flat price on every plan: R25 in South Africa, and elsewhere the local price your app store shows before you confirm. It is a once-off purchase (a “consumable”), not a subscription
• Your plan decides which Walls you can post to: Free, the Wall for your home province; Creator, any Wall in your country; Professional, any Wall in the world.
• An extra post stays live as long as your plan’s posts do: 14 days on Free and Creator, 30 days on Professional.
• Your month’s included posts are used first, then the posts you bought.
• Bought posts you haven’t used stay yours if your plan changes. When you use one, it follows the plan you are on at that time: its Walls and how long it stays live. A post that is already live runs its full term.
• Deleting a post, or having it taken down, does not give back an included post or a bought one.
• If the store refunds an extra post, the post it paid for comes down.
• You can have up to 1 Wall post live at a time on Free, 6 on Creator and 15 on Professional, counting included and extra posts together.
• An extra post does not renew and grants no other plan feature.
• Promotional codes: from time to time we give selected accounts a code. A code unlocks Wall posts on the Wall for your home province for a stated number of months (for example, 2 a month for 4 months). It never unlocks a plan, a crown or wider reach. Its end date is shown when you apply it; posts you made while it ran stay up for their full term. One code per wave, one promotion at a time
• Partner plans: we may grant a chosen partner a Creator or Professional plan for a period, by hand. It is never sold, it follows that plan’s rules, and it never turns into a paid subscription on its own. It renews if the partner has used the app in the 60 days before it ends; otherwise it ends on its date, and the partner lands on any store plan they hold, or Free. Nothing they own changes

8.1.2 Prices and Currency

• In South Africa, prices are in South African Rand (ZAR) and include VAT where VAT is applicable.
• Outside South Africa, each country has its own price, shown by Apple and Google in your store’s currency, including local taxes. The price you are shown in the store before you confirm is the price you pay.

8.1.3 Storage

Each plan comes with space for what you post and send — your portfolio, Wall posts, gig photos, chat and application files: Free 1 GB, Creator 6 GB, Professional 15 GB. Files on jobs you run are counted separately, against you as the job’s owner and never against your crew: each job holds 2 GB (5 GB when a Professional owns it), and your live jobs together hold Free 3 GB, Creator 20 GB, Professional 60 GB. Wrapped jobs do not count. If you move to a smaller plan nothing is deleted; adding pauses until you are back under the limit. Call sheets, schedules and messages are never blocked by storage. What happens to a job’s files after it wraps is in Section 9.5

8.2 Platform Availability & Geographic Expansion

Scoutcast is a growing platform. The geographic reach features of each subscription tier operate as follows:

• “Home province,” “country,” and “the world” describe the accessibility scope of your content and profile — the geographic areas where your posts, portfolio and profile are eligible to be discovered, and the areas whose content you can see. This fence is enforced by the database, not only by the app
• People you already know are never fenced out. Anyone you are connected to — a crew connection or request, a shared project, a chat, or a gig one of you posted and the other applied to — stays visible to you whatever your tier
• You can apply only for gigs inside your reach
• Community size and active user density in any given city, country, or region varies and is not guaranteed. As a growing platform, some areas will have fewer active users than others.
• Higher-tier subscribers benefit regardless of community density through: priority placement in search results, a higher monthly post allowance, longer post visibility, wider reach, and early-mover positioning in newly active regions.
• Geographic reach expands as the Scoutcast community grows. We are committed to expanding our user base, but we do not guarantee specific user numbers in any region.

By subscribing to any paid tier, you acknowledge that you understand the distinction between content accessibility and guaranteed audience, and that your subscription provides the features described in Section 8.1 regardless of community size in your target regions.

8.3 Billing & Payment Processing

• Subscriptions are billed monthly through Apple In-App Purchase (iOS) or Google Play Billing (Android)
• Scoutcast does not directly handle or store payment card information — all billing is managed by Apple or Google
• Subscriptions renew monthly and continue automatically until you cancel. Cancel any time through your App Store or Google Play subscription settings — not through us
• Prices are subject to change with 30 days’ notice
• An extra Wall post (Section 8.1.1) is a once-off purchase, not a subscription: nothing renews

8.4 Cancellation & Refunds

• You may cancel your subscription at any time via your device’s App Store or Google Play subscription settings
• Cancellation takes effect at the end of the current billing period
• We do not refund a part month or unused time. Apple and Google operate their own refund policies and may refund you where those policies allow — every refund runs through the store you bought from, not through us
• Nothing here limits any right you have under the Consumer Protection Act, 2008
• Promo codes and discounts are non-transferable and non-refundable
• If Apple or Google refunds an extra Wall post, the post it paid for comes down (Section 8.1.1)

9. User Interactions & Transactions

9.1 User Responsibility

All interactions, negotiations, contracts, and payments between users are solely between those users. You are responsible for:

• Verifying credentials, references, and portfolios of other users
• Negotiating rates, terms, and deliverables
• Creating written contracts (recommended for all paid work)
• Handling payments directly (Scoutcast does not process payments between users)
• Resolving disputes independently
• Meeting safety precautions (meeting in public, informing others of your location)

9.2 Disputes

Scoutcast is not responsible for disputes between users, including but not limited to:

• Non-payment or payment disputes
• Work quality or deliverable disputes
• Contract breaches
• Miscommunication or misunderstandings
• Safety incidents or personal conflicts

9.3 Safety Recommendations

• Always meet in public locations for initial meetings
• Inform friends/family of meeting locations and times
• Trust your instincts — if something feels wrong, disengage
• Never share sensitive financial information
• Use written contracts for all paid work
• Report suspicious behavior immediately

9.4 Papers — Quotes and Invoices

Papers lets you issue a quote or an invoice to a client. When you do:

• The paper is yours. Scoutcast is not a party to it, does not check it, and does not collect on it.
• You type in your client’s name, email address, phone number and address. You are the responsible party for that information under POPIA — Scoutcast is your operator, storing and displaying it on your instruction
• You must tell your client that their details are held on Scoutcast and why, as POPIA Section 18 requires when information is not collected from the person directly. Our name, registration number and address are in Section 17.
• A sent paper carries a secret link. Anyone with the link can open it, and an invoice shows your banking details. The link does not expire. Marking the paper void stops the link from opening it; until then, send it only to the client
• Papers are never deleted while your account is open; a cancelled paper is marked “void” so the numbering stays honest.

9.5 Projects, call sheets and people without the app

Projects lets you run a job: the crew, the days, call sheets, rooms and files. When you run one:

• Scoutcast keeps the job’s record for the people on it: who was on which day, the call sheets you issued, who acknowledged them (“Got it”) and when, who marked themselves here or running late and when, and who opened which file. Who sees each of these is set out in the Privacy Policy, Section 2.6.
• You can add a person who does not use Scoutcast — a location owner, a driver — by their name and phone number, to send them their call time by WhatsApp or text message from your own phone. You are the responsible party for that name and number under POPIA; Scoutcast is your operator, storing them on your instruction. Only you and your coordinators can see the number; we delete it, with their link, 30 days after the job wraps. Take them off the job sooner if they are no longer needed, and tell them their details are held on Scoutcast and why (POPIA Section 18) — the page their link opens says so too
• A job’s files are kept after it wraps for at least 6 months (Free owner), 2 years (Creator) or while you are on Professional, plus 1 year. After that we may remove them, but only after warning you 30 days and 7 days before, with Download all, and you can keep them 3 more months once per job. Nothing is deleted before you have seen the 7-day warning. The job’s record — crew, days, call sheets — stays
• A wrapped job that other people hold on their portfolios as a completed project cannot be deleted by its owner; its record stays for them
• A completed job counts as a project on the portfolios of the people on it: a number, and for people who shared the job, its title. It is built from the job’s record; it is not a rating, and nobody can edit it

9.6 Gigs — posting, applying and booking

• A gig listing must be a real piece of work, with its pay or the fact that it is unpaid stated honestly. You may post gigs within your plan’s limits (Section 8.1) and apply for gigs within your reach.
• A gig’s exact address is shown only to the poster and to the person they book; everyone else sees the area
• When a poster books an applicant, Scoutcast keeps a booking record for the two of them — price, rate type, payment terms, address and dates — and seats the person on the job. It is a record of what you agreed between yourselves; Scoutcast is not a party to it, does not hold money and does not collect on it
• A gig that closes without a booking declines its pending applications automatically and tells the applicants
• A gig can be shared as a link. Anyone with the link, signed in or not, sees a public-safe card — the title, role, category, area, dates, pay and posted day — never the description, address, image or anything about the poster

10. Limitation of Liability

10.1 Platform “AS IS”

Scoutcast is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of uninterrupted or error-free service
• Warranties regarding accuracy, reliability, or completeness of content
• Warranties that the Platform is free from viruses or harmful components
• Warranties regarding user density, community size, or engagement levels in any geographic region

10.2 Scoutcast Is NOT Liable For:

• Interactions, agreements, or disputes between users
• Content posted by users (including inaccurate, defamatory, or harmful content)
• Loss of data, revenue, profits, or opportunities
• Job outcomes, payment issues, or work quality
• Service interruptions, errors, or technical issues
• Actions or omissions of third parties (payment processors, hosting providers)
• Damages arising from unauthorized access to your account
• Personal injury, property damage, or safety incidents related to user interactions
• The number or activity level of users in any geographic region, category, or profession

10.3 Limitation of Damages

Except where South African law does not permit it, Scoutcast’s total liability to you for all claims shall not exceed the greater of:

• R1,000 (One Thousand South African Rand), OR
• The amount you paid to Scoutcast in the 12 months prior to the claim

This cap does not apply to liability that cannot lawfully be limited — including gross negligence, deliberate misconduct, death or personal injury, and any liability the Consumer Protection Act, 2008 prevents us from excluding (Sections 48, 51 and 52). Nothing in Section 10 limits your rights under that Act.

10.4 Exclusion of Consequential Damages

Scoutcast shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or reputation, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Scoutcast (PTY) LTD, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:

• Your use or misuse of the Platform
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Content you post on the Platform
• Your interactions, agreements, or disputes with other users
• Claims that content you posted infringes intellectual property rights
• Claims related to age verification or content featuring minors

12. Account Termination & Suspension

12.1 Termination by Scoutcast

Scoutcast may suspend or terminate your account IMMEDIATELY, without notice, if:

• You violate these Terms or Community Guidelines
• You provide false information (especially age verification)
• You upload exploitative, unlawful, or non-compliant content depicting minors (see Section 4.3)
• You engage in illegal activity, fraud, or scams
• We receive multiple user reports about your conduct
• Your account poses legal, safety, or reputation risks
• We are required to do so by law or court order

12.2 Termination by You

You may delete your account at any time with Delete account, at the foot of Settings. Upon deletion:

• Your profile, portfolio, posts, gigs, connections and notifications, and most of your files, are erased when you confirm, from both media stores — the public one and the private one holding chat photos, voice notes, documents, self-tapes and job files — and the copies on our content network are purged. Any file of yours still left in storage after that (such as a Papers logo or a job’s cover picture) is removed by a nightly clean-up, within a day. If you signed in with Apple, we revoke our access with Apple at the same time. Our database backups roll off within 8 days
• Download a copy of your data first, in Settings → Support & Legal → Download My Data. The export includes your papers, your consent records and your notifications
• Words you wrote to other people, in conversations and project rooms, stay for them, shown as “Deleted user”. Your line on shared call sheets keeps your role, department and call time, not your contact details. A job you ran stays for the people still on it as a read-only record with no owner; if nobody else is on it, it is deleted with you
• A place you added to the Atlas stays, with your name taken off it (Section 6.5). The record then keeps no link to you — only that a member added it, when, and which version of these Terms they had accepted
• Invoices you sent keep your business name, name, address and VAT number for 5 years, as your client’s tax record
• Cancel your subscription in the store first, or it keeps billing. Unused time on a plan and unused bought Wall posts are not refunded by us; the store’s refund policy applies

12.3 Effect of Termination

Upon termination, all rights granted to you under these Terms immediately cease. Sections that by their nature should survive termination shall survive, including: the Atlas licence (Section 6.5), Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

13. Dispute Resolution & Governing Law

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to conflict of law principles.

13.2 Jurisdiction

You irrevocably consent to the exclusive jurisdiction of the courts located in Cape Town, Western Cape, South Africa for any disputes arising from these Terms or your use of Scoutcast.

13.3 Dispute Resolution Process

In the event of any dispute, claim, or controversy arising from these Terms:

1. Good Faith Negotiation: Parties agree to first attempt to resolve the dispute through good faith negotiation (30 days).
2. Mediation: If negotiation fails, parties agree to mediation under the rules of the Arbitration Foundation of Southern Africa (AFSA).
3. Arbitration: If mediation fails, the dispute shall be resolved by binding arbitration under AFSA rules in Cape Town, South Africa. The arbitrator’s decision is final and binding.

14. Compliance with South African Laws

14.1 POPIA Compliance

Scoutcast complies with the Protection of Personal Information Act (POPIA), 2013. Our Privacy Policy details how we collect, use, store, and protect your personal information in accordance with POPIA requirements.

14.2 Electronic Communications and Transactions Act

By using Scoutcast, you consent to receive electronic communications from us, including notices, agreements, and disclosures. You agree that electronic communications satisfy any legal requirement for written communications.

14.2.1 Supplier information (ECTA Section 43)

14.3 Consumer Protection Act

If you are a consumer as defined by the Consumer Protection Act, 2008, you retain all rights granted under that Act, and nothing in these Terms limits those rights.

14.4 Users outside South Africa

Scoutcast is open worldwide. If you use it from the EU or the UK, the Privacy Policy sets out your GDPR rights; from California, your CCPA rights; from Australia, we handle your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and you may complain to the Office of the Australian Information Commissioner (oaic.gov.au); from New Zealand, in line with the Privacy Act 2020, with complaints to the Office of the Privacy Commissioner (privacy.org.nz). Nothing in these Terms takes away a right your own consumer law gives you and does not let you waive.

15. Changes to Terms

Scoutcast may change these Terms. The version and the date at the top of this page change with every edit, and earlier versions are available on request. We will tell you about material changes:

• In the app, with a notice that shows you what changed before you carry on
• By email to your registered address, where we can

Continued use of Scoutcast after changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform and delete your account.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Scoutcast and supersede all prior agreements or understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Failure by Scoutcast to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without Scoutcast’s prior written consent. Scoutcast may assign these Terms at any time without notice.

16.5 Third-Party Services

Scoutcast integrates with third-party services: Supabase (database, sign-in and file storage), Resend (delivers the sign-up, password and security emails), Cloudflare (hosts and protects scoutcast.app, serves public photos and clips through media.scoutcast.app, semantic search, automated image moderation and the bot check at sign-in, when it is switched on), Apple WeatherKit (weather for a job’s place), Expo (app updates and push notifications, carried to your phone by Apple or by Google Firebase), Sentry (crash reporting), PostHog (product analytics, when we switch it on), Apple and Google (Sign in with Apple, in-app purchases, and the phone’s geocoder that turns a typed place into a map point), and on the website Bunny Fonts and jsDelivr. Your use of third-party services is subject to their terms and privacy policies. Scoutcast is not responsible for third-party services. The full list, with what each one receives, is in our Privacy Policy, Section 7.

17. Contact Information

18. Acknowledgment & Acceptance

These Terms of Service are effective immediately upon account creation.
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