PAIA Manual — Scoutcast

In plain words: this page says who we are, what records we hold, and how to ask for one. If what you want is your own information, you do not need a form: the app gives it to you in Settings → Support & Legal → Download My Data, or write to privacy@scoutcast.app.

1. Who we are

Private body: SCOUTCAST (PTY) LTD, registration number 2026/040587/07, a company incorporated in the Republic of South Africa

Head of the private body: Steven Michael Scheepers, Director

Information Officer: Steven Michael Scheepers — registered with the Information Regulator, reference 2026-068773

Physical, postal and registered address: 21 Connemara Road, Wynberg, Western Cape 7800, South Africa

Phone: +27 68 472 3493

Email for requests under this manual: privacy@scoutcast.app (copy legal@scoutcast.app)

Website: www.scoutcast.app

2. The Regulator’s guide (section 10)

The Information Regulator publishes a guide, in every official language, on how to use PAIA. It is free from the Regulator:

The Information Regulator (South Africa)

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 · P.O. Box 31533, Braamfontein, 2017

Tel: 010 023 5200 · Email: enquiries@inforegulator.org.za · Complaints: PAIAComplaints@inforegulator.org.za

Web: inforegulator.org.za

3. Records you can get without asking

These are published on this website and need no request: the Terms of Service, the Privacy Policy, the Community Guidelines, the account deletion page, the support page, and this manual. Our app store listings are public on the App Store and Google Play.

4. Records held under other laws

We keep records as required by, among others: the Companies Act 71 of 2008; the Income Tax Act 58 of 1962, the Value-Added Tax Act 89 of 1991 and the Tax Administration Act 28 of 2011; the Electronic Communications and Transactions Act 25 of 2002; the Consumer Protection Act 68 of 2008; and the Protection of Personal Information Act 4 of 2013. Access to those records is granted or refused under those laws as well as under PAIA.

5. What records we hold

Subject	Categories of records
Company	Incorporation documents, registers of directors and shareholders, minutes and resolutions, registrations with the Information Regulator and SARS
Finance	Bank records, tax returns, VAT records, invoices and receipts, store (Apple, Google) sales and payout statements, subscription and payment records
Users of the Platform	Account and profile information, portfolio and Wall content, gig listings and applications, messages, project (job) records, quotes and invoices issued through Papers, subscription and purchase records, consent records (terms and privacy acceptances, special-information opt-ins), safety reports and moderation records, support correspondence
People who are not users	Client details typed into a quote or invoice by a user; the name and number of a person a producer adds to a job to send a call time (see the Privacy Policy, Sections 2.5 and 2.7)
Suppliers and service providers	Agreements and terms with our hosting, email, content-delivery, error-monitoring, app-store and payment providers
Intellectual property	Source code, brand assets, trade marks and domain registrations
Staff	None at present. Scoutcast has no employees; the company is run by its director

6. How to ask for a record

Use Form 2 in the PAIA Regulations (available from the Regulator’s website) and send it to privacy@scoutcast.app or by post to the address in Section 1. Say which record you want, in what form, and the right you are exercising or protecting and why the record is needed for it (section 50 of PAIA).
Give enough detail for us to identify you and the record. If you ask on someone else’s behalf, include proof of authority.
Fees. A request fee is payable before we process a request, except when you ask for your own personal information. Access fees for copying, preparation and postage follow the amounts in the Regulations. We tell you the amount first; you may ask the court to review a fee decision.
Time. We answer within 30 days of receiving a complete request, and may extend once by up to 30 days where the Act allows (for example a large record or consultation with a third party). We tell you if we extend, and why.
Refusals. We may refuse access on the grounds in Chapter 4 of Part 3 of PAIA, for example where a record would unreasonably disclose another person’s personal information, commercial information of a third party, or privileged legal advice. A refusal comes with reasons and the section relied on.
If you disagree. There is no internal appeal against a private body. You may lodge a complaint with the Information Regulator (Section 2) or apply to a court with jurisdiction.

7. POPIA particulars (regulation 4 of the POPIA Regulations)

Why we process personal information: to run the Scoutcast platform — accounts, profiles and discovery, the Wall and gig listings, messaging, project tools, quotes and invoices, subscriptions and purchases, safety and moderation, service notifications — and to meet our legal duties. The full purposes and lawful bases are in the Privacy Policy, Sections 3 and 5.
Whose information, and what: users (18 and older) — identity and contact details, profile and look details they choose to publish, content, messages, job records, payment records; non-users added by users — name, phone number and, for a client on a quote or invoice, email and address. Special personal information is processed only where the person has made it public in their own words or has opted in (Privacy Policy, Section 2.4).
Who receives it: other users, to the extent the person’s profile and plan make it visible; our service providers, listed with what each receives in the Privacy Policy, Section 7; and authorities where the law requires.
Cross-border flows: our database and file storage are in the European Union (Ireland); some providers process in the United States and on global networks. The safeguards are in the Privacy Policy, Section 8.
Security: encryption in transit and at rest, row-level access control on every table, private columns readable only by their owner, rate limiting, and automated scanning of uploaded images. Details in the Privacy Policy, Section 10.

8. Where this manual is available

On this website, at our principal place of business on request, and from the Information Regulator. It is written in English. We update it when what we hold or how we work changes; the version and date at the top change with every edit.